Slate rooftops with chimneys

FAQS ABOUT CHIMNEY SWEEPING AND STOVE INSTALLING

We get a lot of questions about our services and what they entail. For some of the most common, we've provided answers below. For any enquiries, please contact our team at Stonehenge Chimney Sweep & Stove Installers directly. We're based in Salisbury and work throughout Wiltshire.

 

FREQUENTLY ASKED QUESTIONS

WHEN SHOULD A CHIMNEY BE SWEPT?

A - at least once a year when using smokeless fuels.

B - at least twice a year when using bituminous coal

C - every three months when burning wood (only with constant use)

D - once a year when using oil

E - once a year when using gas

This is a guideline and may differ depending on the fuel quality, knowledge of the user and work rate of the stove or fire. If in doubt, sweep it out!

WHAT SHOULD I DO IF MY APPLIANCE BEGINS TO BURN SLOWLY, GOES OUT FREQUENTLY OR IF I SMELL OR SUSPECT FUMES?

A - open doors and windows

B - carefully put out the fire or allow to burn itself out

C - do NOT stay in the room any longer than necessary

D - do NOT attempt to re-light the appliance until a professional has checked it

E - contact your local HETAS heating engineer or approved chimney sweep or the Solid Fuel Advice line on 0845 601 4406 / 01773 835 400

WHAT WOOD CAN I BURN?

This poem will say it better than I could. Remember, wood should be as close to 20% moisture as possible.

Beech-wood fires burn bright and clear 
If the logs are kept a year; 
Store your beech for Christmastide 
With new-cut holly laid beside; 
Chestnut's only good, they say, 
If for years 'tis stored away; 
Birch and fir-wood burn too fast 
Blaze too bright and do not last; 
Flames from larch will shoot up high,
Dangerously the sparks will fly; 
But ash-wood green and ash-wood brown 
Are fit for a Queen with a golden crown.

Oaken logs, if dry and old, 
Keep away the winter's cold; 
Poplar gives a bitter smoke, 
Fills your eyes and makes you choke; 
Elm-wood burns like churchyard mould, 
E'en the very flames are cold; 
It is by the Irish said, 
Hawthorn bakes the sweetest bread, 
Apple-wood will scent the room, 
Pear-wood smells like flowers in bloom; 
But ash-wood wet and ash-wood dry 
A King may warm his slippers by.

Anon.

WHAT IF THERE ARE BIRDS NESTING IN THE CHIMNEY?

Under Section 1 of the Wildlife & Countryside Act 1981, subject to provisions in the Act, it is an offence if any person intentionally:

  • Kills, injures or takes any wild bird

  • Takes, damages or destroys the nest of any wild bird while that nest is in use or being built

  • Takes or destroys an egg of any wild bird

Seek advice from either a qualified pest controller or the RSPB. Then call us as your chimney sweep!

IS THERE A CHANCE THAT MY COWLING WILL COME OFF WHEN THE BRUSH IS AT THE TOP?

Every effort will be taken by the chimney sweep to ensure that this does not happen. However, if the cowl was not initially installed properly or not maintained, then there is a chance that it may come off. A correct fitting and annual checks will ensure that your cowling lasts a long time to come.

WHAT IS MEANT BY THE 'DRAW'?

The term 'draw' is the air (gases) that flow up the chimney.

I HAVE LIT MY FIRE BUT MY ROOM IS VERY SMOKEY?

There could be numerous reasons why this is happening. Call us or any other chimney sweep and any problems can be discussed.

DO I RECEIVE A CERTIFICATE?

Yes, after each sweep.

WHAT INFORMATION DO YOU NEED FROM ME PRIOR TO VISITING?

  • Length of time since last sweep

  • Make and model of the appliance (if known)

  • The fuel that you're using

  • Details of any problems that you may have had since the last sweep

  • The name of the technician who fitted the appliance

  • Whether or not you have a certificate from the previous sweep

I HAVE A CHIMNEY FIRE - WHAT DO I DO?

Wet a towel and place it carefully over the fire, this will produce steam that will extinguish the fire. Call 999 and seek advice from the fire brigade. Call your chimney sweep and your appliance installer before attempting to relight the fire / stove

 
 

Excellent service. Clean and efficient. Duncan was friendly and answered all our questions.

Helen Rattue-Cole (Facebook review)

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FOR ANY QUERIES REGARDING CHIMNEY SWEEPING AND STOVE INSTALLING, PLEASE EMAIL OUR TEAM TODAY

 

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